Course Outline
Unit Titles and Descriptions
Time Allocated in hours
The Role of the Manager

In this unit, students will explore the roles of the manager. They will look at the levels and types of managers in a typical organization and explore their skills, activities, functiona, and responsibilities. They will look at ways in which the actions of the managers may lead to waste reduction, environmental protection, improved productivity, and develop a positive and inclusive corporate culture. Students will be introduced to the need for ethical and responsible behavior, both at work or not. They will be made offete to the types of businesses found in Canada (large, small, franchise, chain, service, manufacturing). They will investigate the impact that e-business has on businesses in Canada. They will explore business issues with the local community. They will look at problem-solving strategies and apply them to specific situations. They will generate solutions and test them. Students will explore current intrapreneurial practices in businesses (employee initiative, new ways to improve productivity, gain sharing). Students will be introduced to professional writing to meet business standards.
25













Operations Management

In this unit students will explore how to identify the key indicators used to determine how much of a particular product to carry (cost, rate of usage, reliability of deliveries, storage considerations, economies of scale) and look at the important steps of the purchasing procedure (quoting, requisitioning, ordering, receiving). They will explore the relationship between a business and its suppliers or subcontractors (e.g., in terms of legal considerations, negotiations, contracts, financial considerations, methods for locating suppliers). They will look at the components of the marketing mix (the four Ps – product, price, place, promotion) and evaluate their associated costs. Students will explore the impact that customer service can have in the success of a product and look at the different ways of selling. They will assess marketing strategies for the local market.

Students will be introduced to the procedures used to handle and control cash transactions in a business (e.g., use a point-of-sale terminal, manage petty cash, issue receipts) and examine those used in dealing with financial institutions involved in the daily activities and short-term financing of a business (e.g., procedures concerning current account activities, night deposits, automatic payroll deposits, bank reconciliation). Students will be introduced to the elements of an operating budget (e.g., sales, inventory, supplies, wages, insurance, rent). They will be introduced to using both manual and computerized systems, the basic elements of bookkeeping as they relate to business (e.g., forms and procedures).

Students will explore job-design alternatives (e.g., job simplification, job rotation, job enrichment). They will look at alternative work arrangements (e.g., flex-time, part-time work, job sharing) and the components considered in developing a work schedule (e.g., statutory holidays, rest and lunch breaks, overtime). They will examine a weekly or monthly work schedule for a department or small business (e.g., restaurant, convenience store)
40
Leadership

In this unit students will examine and analyze how a person’s personality, attitude, professionalism, absenteeism, productivity, and overall persona is affected by job satisfaction. They look at how job satisfaction affects someone’s behavior in the light of racism, prejudice, homophobia, and other biases and the effect all of the above have on workplace behavior.

Students will explore the different personality traits and their effects on job satisfaction tied to various styles of management. They will examine the role that management, leadership styles, and ‘“teamness'' play in shaping a workers attitude and wellbeing, both physically and metnally. They will examine and analyse factors that impact the stages of group development and how they contribute to the success of a team. Students will examine how personality traits can be evaluated, including personality traits assessment instruments. They will evaluate the effectiveness of these tools.
25
Human Resource Management

Students will be introduced to the elements of human resource planning (e.g., job analysis, job description, job specification, identification of skill requirements) and the recruiting process (e.g., advertising, preliminary contact, screening, checking references). They will be introduced to techniques to carry out job-interviews and a variety of types of job training (e.g., orientation, training in equity issues, on-the-job and off-the-job training, apprenticeship, additional education). Students will be introduced to the laws that govern employment practices in Ontario (e.g., Canada Labour Code) and the legal and ethical requirements regarding employment (e.g., under the Ontario Human Rights Code; with respect to equal pay for work of equal value, fair hiring practices, hours, deductions, minimum wage). They will be made offete with the legal requirements related to employee health and safety in a variety of workplaces (e.g.,WHMIS, First Aid Certificate). Students will be introduced to the ethical, legal, and the financial consequences of unionized and nonunionized business environments.
18
Final Exam (30% of course)
This may be a proctored exam worth 30% of your final grade or a major project that involves the development, marketing, management, and evaluation of a company and its employees. All elements discussed in the course must be included. More marks will be granted for a real life product.
2 hours
Total
110 hours